Before You Order...

Q: What information do I need to give?

A: You will need to provide:

• The proposed name for the new company. We suggest you contact an Incorporation Specialist for a free name availability check before you order.
• Your billing, shipping and contact information. We cannot ship a kit to a PO Box. You may provide special instructions about billing, shipping or contact instructions in the "Special Instructions" box.
• Your payment information. We accept credit cards and debit cards issed by Visa, MasterCard, Discover, American Express and for online orders.
• You will be asked to indicate whether or not you want the owner's name to appear on the Certificate of Formation. Select "Unlisted" if you do not want the owner's name printed on the Certificate.
• If you are ordering registration service in a state other than Delaware, an Incorporation Specialist will contact you if your signature will be needed.
• If you order mail forwarding service you will be required to provide a notarized USPS Form 1583 together with photocopies of two forms of ID. This applies only to mail forwarding service and Delaware virtual office service.

Q: What other payment methods do you accept?

A: We accept the following payment methods (All payments must be issued in US Currency):

• Money Transfer Services
• Check (drawn on a US Bank)
• Money Order
• Bank Wire Transfer

We do not accept online orders for these payment methods; you will be required to sign and return an order form by email, fax, courier or mail.

Full payment is required in advance of services rendered. Please allow additional time for processing orders with these payment methods.

Please contact an Incorporation Specialist for payment instructions.

Q: Am I required to order online?

A: You may order by phone, fax, email, courier or mail. Online ordering is the fastest and most secure.

• We do suggest that you allow additional time for processing these orders.
• A signed order form will be required for all orders placed by these methods, including orders placed by phone. A signed order form is not required for Delaware orders placed on our website.
• Contact an Incorporation Specialist to request an order form sent to you by email, fax or mail.
• An original ink signature is not required on the order form.
• You may return the signed order form by email, fax, mail or courier.

Q: Can I change my order?

A: Your order will be processed immediately and the information submitted will become permanent upon registration.

• For this reason we strongly urge you to check your order carefully for spelling, punctuation and capitalization as we may be unable to change your order after you place it with us.
• Contact an Incorporation Specialist before you place your order if you have any uncertainly about anything.

During Your Order...

• Enter the information requested in the boxes on the first page then click ADD TO CART.
• If you want to purchase additional items or services click I WANT TO ORDER OTHER ITEMS OR SERVICES; otherwise click I AM READY TO PAY.
• Under New Customers, click CONTINUE.
• Please select New Customer for each company you incorporate; consolidated account access for multiple corporations is available but would be set up by us after you order online as a new customer.
• Your name and email address is required so we can contact you about your order, but registration is optional.
• If you want to register you can enter a password, if you do not want to register click CONTINUE.
• We do not use or sell your email address or contact information for marketing purposes. The benefit of registering is the ability to pay your renewal online.
• If you have not been approved in the Affiliate program skip the Partner Code. For more information about becoming an Affiliate see the Affiliates sign up page.
• Enter your Billing Address. This is where we will send your renewal and tax notice.
• On the "Company" line enter the name of the company this mail/package is sent in care of. For example, if you are an attorney, enter the name of your firm on the Company line.
• If your Billing address and Shipping address are the same, click CONTINUE.
• If your shipping address is not the same as your billing address, uncheck the box before clicking CONTINUE then enter your shipping address on the next screen.
• WE CANNOT SHIP A KIT TO A POST OFFICE (PO) BOX.
• Select your Shipping Method and click CONTINUE.
• If your address is in inside the US your shipping is free.
• If your address is outside the United States your shipping method will be an international express courier such as FedEx or DHL and shipping is additional.
• Select your payment method. We accept Visa, MasterCard, Discover, American Express. We accept debit cards, credit card and charge cards issued by these card issuers. Click CONTINUE when you are done.
• If you wish to make payment by a different method please contact an Incorporation Specialist at 1-800-423-2993 or 302-996-5819 or support[at]dbiglobal.com for assistance.
• Review your order and click SUBMIT.

After You Order...

Delaware Incorporation Services

• Your order will be carefully reviewed by an Incorporation Specialist.
• Most orders will be fulfilled without additional information from the client.
• If we need additional information we will contact you by phone or email.
• We will prepare all of the incorporation documents for you based on the information you have provided.
• Delaware LLCs and Corporations will then be registered directly in the Delaware Corporate Information System.
• The date of incorporation will be effective immediately unless you have selected a different filing date on your order.
• Orders received outside business hours will be registered the next business day.
• In 1-3 business days the State will return an electronic document "stamped" with the filing date and number.
• This is your proof of filing. We will email it to you, together with the other documents included with your order.
• You can print the documents from the email and take them to the bank; because Delaware uses "electronic" filing, you do not have to wait for "originals".
• If you ordered our EIN service, your EIN confirmation letter will be emailed to you together with your proof of filing from the State.
• If your shipping address is in the US:
  • Look for the hard copies of your documents to arrive in a white 9"x12" envelope by first class mail.
  • If you ordered a corporate kit, the kit will be shipped separately by UPS and should arrive within 2-5 days. IF YOU DO NOT RECEIVE YOUR KIT WITHIN 3 DAYS PLEASE CONTACT AN INCORPORATION SPECIALIST.
• If your shipping address is outside the US
  • The hard copies of your documents will be shipped together with your kit (if you ordered a kit).
  • Your kit will be ready to ship within 3-5 business days and will ship by FedEx or DHL. The amount of time it takes for the package to reach you depends on the package destination.

Other Corporate Filing Services

• Your order will be carefully reviewed by an Incorporation Specialist.
• Most orders will be fulfilled without additional information from the client.
• If we need additional information we will contact you by phone or email.
• We will prepare all of the documents for you based on the information you have provided.
• If your signature is required on any of the documents we will email them to you, in the email we will tell you how to return the signed documents to us (fax/email or mail).
• Most Delaware corporate filings other than incorporation will take 3-10 business days.
• Expedited service is available for an additional fee.
• The processing time of other states varies widely.
• Some states do not offer expedited service.
• When the proof of filing is returned by the State we will scan and email it to you.
• Then we mail the documents to you by first class mail.

Mail Forwarding Service

• After an Incorporation Specialist processes your order, we will email you a packet including a cover letter which will provide you with your new mail forwarding address.
• You may begin using your new address as soon as we receive your completed 1583 form and 2 forms of acceptable identification.
• The packet will also include two forms which you will need to sign and return: a mail-forwarding agent authorization form and a postage and handling payment method election form. Complete instructions will be included.
• You may begin using your mail forwarding address after we have received your completed 1583 form and 2 forms of acceptable identification.
• we will hold any mail received until you provide us with a postage deposit.